Refund policy
Returns & Refunds
You have 30 days from the date of delivery to request a return.
What's Eligible
Items must be unused, uninstalled, and in the same condition you received them, in their original packaging. You'll also need your order number or proof of purchase. Items sent back to us without prior authorization can't be accepted.
How to Start a Return
Request one from your account under Orders or email us at support@obscure3d.com. We'll review the request, if approved, send you return instructions.
Who Pays Return Shipping
- Refunds: you cover it. If you use a return label we provide, the cost is deducted from your refund.
- Damaged, defective, or incorrect items: we cover it. Please inspect your order on arrival and contact us within 5 days of delivery so we can make it right.
- IMPORTANT If returning part of an order drops your original order total below our free shipping threshold ($45.00), our standard shipping fee ($4.99) is deducted from your final refund amount.
Final Sale and Production 2nds (P-2)
Production 2nds (P-2) are sold as-is with cosmetic flaws at a reduced price. They are not eligible for refunds, returns, or exchanges.
Not Eligible for Return or Exchange
- Custom or personalized products
- Gift cards
- P-2 (Production 2nds)
Refunds
Once we receive and inspect your return, your refund is issued to your original payment method within 10 business days. Your financial institution may take additional time to post the credit to your account. If more than 15 business days have passed since your return was approved, please reach out to us at support@obscure3d.com.
Return Address
Obscure3D
1 League
#61171
Irvine, CA 92602