Frequently Asked Questions
Order Information
DO YOU OFFER CUSTOMIZATIONS?
Use our customization form
I ORDERED THE WRONG ITEM(S). WHAT DO I DO?
You can request a Return Authorization for your item(s) by clicking on the 'Return Policy' link in the Customer Service Section at the bottom right hand corner of our site. Once on this page you can fill out the 'Service Request Form' located at the bottom of the page. Make sure and include your order number, item(s) that you're requesting to return, along with colors and sizes. Once this information is received we will contact you back by email with your return details.
HOW DO I CANCEL MY ORDER?
As soon as you place your order, we begin processing the order immediately and are unable to make any changes or cancelations.
HOW DO I MODIFY MY ORDER?
Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can re-place a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).
DO YOU SELL ANYWHERE ELSE ONLINE?
EXCLUSIVITY GUARANTEE
We are a direct-to-consumer brand. We do not utilize third-party resellers or sell wholesale. To guarantee product quality and authenticity, our products are exclusively sold right here, or through our official Amazon and Etsy storefronts.
HOW DO I KNOW IF THE HYSLEEVE WILL FIT MY BOTTLE?
Precision is our priority. Each HySleeve is engineered with exact tolerances for specific bottle models. Please review the Compatibility Guides on the product's page before purchasing to ensure you are selecting the correct size for your YETI® or Owala®. Alternatively, email us at support@obscure3d.com if you need more guidance.
Product Information
DISHWASHER SAFE?
Nope. Hand wash only with cold or room-temperature water and towel dry.
WILL THIS SCRATCH MY BOTTLE?
Nope. When installed correctly according to our instructions, the friction-fit design grips the bottle securely without damaging the factory finish.
CAN I LEAVE IT IN MY CAR?
Please don't.
Exposure to extreme heat, like sitting on a dashboard in the middle of summer, will cause the material to soften and deform. Use the adage, "if it's hot for you, it's hot for your handle."
Keep it cool to keep it functioning perfectly.
WHY DOES YOUR PRODUCT HAVE VISIBLE LAYER LINES?
Those are what we call "layer lines". They are the signature "look" of additive manufacturing process (3D Printing). We make our products using 3D printers which adds plastic layer-by-layer on top of each other. This texture is a natural feature of the structural engineering, not a defect.
WHAT MATERIALS DO YOU USE?
Our materials range from PETG, Nylon, ASA, PLA, and TPU - depending on our product(s).
WHERE DO YOU SHIP FROM AND WHAT CARRIER DO YOU USE?
We ship from Irvine, CA via USPS Ground Advantage.
WHEN DO YOU SHIP?
Our goal is to provide you with the fastest shipping possible. For in-stock items, we typically ship within 3 business days (M-F).
Once your order is shipped, you will receive an email with tracking information.
HOW CAN I CALCULATE MY SHIPPING COSTS?
For accurate shipping costs, head to Checkout and fill in your information to estimate your shipping costs.
DO YOU SHIP INTERNATIONALLY?
Unfortunately, not at this time.
WHAT IS YOUR RETURN POLICY?
Read the full Refund Policy here
The short version:
- You have 30 days from delivery to request a return.
- P-2 (Production 2nds) are not eligible for refunds, returns, or exchanges.
- Items must be unused, uninstalled, and in their original packaging.
- You’ll need your order number or proof of purchase.
- Start the request from your account under Orders, or email support@obscure3d.com. Please don’t ship anything back before it’s approved.
WHO PAYS FOR RETURN SHIPPING?
You cover return shipping, unless we sent the wrong item or it's defective, then it's on us. If you use a return label we provide, the cost comes out of your refund.
CAN I RETURN A PRODUCTION 2ND (P-2)?
P-2 items are final sale. They’re sold as-is with cosmetic flaws at a reduced price, so they aren’t eligible for exchanges, returns, or refunds.
WHEN WILL I GET MY REFUND?
Once your return reaches us we inspect it and issue the refund to your original payment method within 10 business days. You’ll get an email when it’s processed — your bank may take a few extra days to post it.