Returns FAQ

WHAT’S YOUR RETURN POLICY?

The full version: Refund Policy

The short version:

  1. You have 30 days from delivery to request a return.
  2. P-2 (Production 2nds) are not eligible for refunds, returns, or exchanges.
  3. Items must be unused, uninstalled, and in their original packaging.
  4. You’ll need your order number or proof of purchase.
  5. Start the request from your account under Orders, or email support@obscure3d.com. Please don’t ship anything back before it’s approved.

WHAT TO DO IF MY TRACKING SAYS "DELIVERED" BUT I DON'T HAVE IT.

The full version: Refund Policy

  1. Confirm shipping address in Your Orders.
  2. Wait at least 48 hours for the package to be delivered.
  3. Check with the carrier.

What to do next?
If your package hasn’t arrived after 48 hours, please reach out to us directly and we'll do our best to help.
When a tracking status is marked as "Delivered," USPS considers the delivery complete, and we can request that they run a GPS trace to confirm the drop-off location. Please note that while we'll do everything we can to assist with the carrier investigation, we are unable to cover or replace orders lost to package theft once successfully delivered.

RETURN SHIPPING COSTS?

You cover return shipping, unless we sent the wrong item or it's defective, then it's on us. If you use a return label we provide, the cost comes out of your refund.

CAN I RETURN A PRODUCTION SECOND (P-2)?

P-2 items are final sale. They’re sold as-is with cosmetic flaws at a reduced price, so they aren’t eligible for exchanges, returns, or refunds.

CAN I USE MY OWN RETURN LABEL?

Sure.

  1. Request a return first from your Account or email support@obscure3d.com.
  2. Packaging: Please package your return securely to prevent damage on its way back to us.
  3. Shipping: Use a tracked shipping method and share the tracking number with us within 7 days of approval.
  4. Transit protection: Because items can occasionally encounter issues en route, we cannot assume liability for packages lost or damaged in transit. We recommend keeping your postage receipt and tracking details handy.

WHEN WILL I GET MY REFUND?

Once your return reaches us we inspect it and issue the refund to your original payment method within 10 business days. You’ll get an email when it’s processed — your bank may take a few extra days to post it.

DO YOU SHIP INTERNATIONALLY?

Unfortunately, not at this time.

The full version: Refund Policy